Data management
Account and data deletion
If you have an ALIV account, you can request its deletion together with the associated personal data at any time. Your request is handled through one of the options below.
How to request deletion
- In the ALIV app: open “Profile” → “Settings” → “Delete account” and confirm.
- Or email us at hi@aliv.kz with the subject “Delete account”, including the phone number your account is registered with. The request must come from the phone or email linked to the account.
What data is deleted
- Name, phone number, email and date of birth
- Saved delivery addresses
- Saved vision parameters (prescription)
- ALIV Club bonus account and transaction history
- Favorites, cart and saved articles
- Newsletter and push subscriptions, device tokens
- App sign-in sessions
What data is retained
Order and payment records are retained in anonymized form (without your personal data) for the period required by the accounting and tax legislation of the Republic of Kazakhstan. These records are no longer linked to your account and cannot identify you.
Timeframe
Deletion requested from within the app happens immediately. Requests by email are processed within 30 days (usually sooner).