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+7 702 223 7 223

Public Offer

Last updated: 28 July 2026

1. General Provisions

1.1. Individual Entrepreneur ARBUZ (IE ARBUZ), represented by Ivan Viktorovich Tulinov, carrying out entrepreneurial activity in the manner established by the legislation of the Republic of Kazakhstan, hereinafter referred to as the "Agent", publishes this Public Offer for ordering goods with subsequent delivery on the website https://aliv.kz (hereinafter — the Website).

1.2. In accordance with Articles 387 and 389 of the Civil Code of the Republic of Kazakhstan (hereinafter — the Civil Code), this document constitutes a public offer, and upon acceptance of the terms set out herein the individual accepting this offer pays for the Goods and their delivery in accordance with the terms of this offer.

1.2.1. In accordance with paragraph 3 of Article 396 of the Civil Code, the Buyer sending the Agent an instruction to purchase everyday consumer goods for the Buyer at a store selected by the Buyer (hereinafter — the Order) constitutes Acceptance.

1.2.2. Adding items to the cart on the Website or in the ALIV mobile application and subsequently placing an Order constitutes the Buyer's consent to the terms of the offer, as well as consent to receive and pay for the goods ordered through the Agent and the cost of their delivery on the terms set out in the offer.

1.3. Please read the text of the public offer carefully and, if you do not agree with any of its terms, do not place an order on the Website or in the mobile application.

1.4. The following terms and definitions are used in this offer:

  • "Buyer" — an individual or legal entity that has entered into a Contract with the Agent on the terms set out below;
  • "Agent" — IE ARBUZ, through which the Buyer orders (purchases) goods at a store selected by the Buyer and which delivers the order to the Buyer. The Agent's details are set out in Section 11 of this offer;
  • "Website" — the online store comprising the website aliv.kz, the ALIV mobile application for iOS devices and the ALIV mobile application for Android devices;
  • "Offer" — the Agent's public proposal addressed to any individual (a citizen of the Republic of Kazakhstan) and legal entity to enter into an agency contract with the Agent (hereinafter — the Contract), under which, on the existing terms and at the Buyer's order, the Agent purchases and delivers goods from the store selected by the Buyer;
  • "Acceptance" — the Buyer's full and unconditional acceptance of the terms of the Contract;
  • "Goods" — the list of goods selected by the Buyer;
  • "Order" — individual items from the product range specified by the Buyer when submitting a request on the website aliv.kz;
  • "Delivery" — the Agent's courier services for delivering the order to the Buyer from the store selected by the Buyer;
  • "Electronic payment system" — the transfer of funds for the Goods and their delivery to the Agent's bank account;
  • "Online payment service" — linking the Buyer's payment bank card in the personal account to the Buyer's account on the aliv.kz Website in order to pay for the Goods and their delivery online;
  • "Online payment for Goods" — payment for the Goods at the moment of their actual handover to the Buyer without presenting a bank card to the courier;
  • "Actual cost" — the cost of the Order calculated on the basis of the weight and price of the items at the moment delivery to the Buyer begins.

2. Subject of the Contract

2.1. The Buyer orders (purchases) goods by placing an order on the Website, with subsequent payment of the cost of the ordered Goods and their delivery.

2.2. This Contract and its annexes are official documents of IE ARBUZ and an integral part of the offer.

3. Placing an Order

3.1. The Buyer orders Goods through the Website. When registering on the Website, the Buyer undertakes to provide the following personal details: name; actual delivery address; email address; contact telephone number.

The Buyer consents to the processing of personal data by the Agent and to the display of personal data on the Buyer's page in the personal account. The purpose of processing is the Agent's performance of the terms of this Contract. Processing of personal data means: collection, systematisation, accumulation, storage, use, distribution of emails and SMS messages, notification of promotions and other actions necessary to perform the Contract. The Agent undertakes to take the necessary and sufficient measures to protect the Buyer's personal information from unlawful or accidental access, destruction, alteration, blocking, copying, distribution and other unlawful actions by third parties.

3.2. The Agent is not responsible for the content and accuracy of the information provided by the Buyer when placing an Order. This responsibility rests with the Buyer.

3.3. Adding items to the cart on the Website and subsequently placing an order signifies the Buyer's agreement to the terms of this Contract. The moment the Order is placed is the date the Contract between the Agent and the Buyer is concluded. By placing an order, the Buyer simultaneously agrees to the Agent's terms for delivery and payment of the Order.

3.4. All information published on the Website is for reference purposes and may not fully convey accurate information about certain properties and characteristics of the Goods being ordered, but it is systematically updated to correspond to the data on the Goods presented at the store selected by the Buyer.

3.5. The Agent has the right to amend and supplement this Contract at any time without prior or subsequent notice to the Buyer. Any changes take effect 5 (five) calendar days after this information is published on the Website.

3.6. The Buyer may use promotional and discount promo codes when placing an Order in accordance with their terms. By using a promo code, the Buyer automatically agrees to its terms. The Buyer may use any given promo code no more than 1 (one) time. If the Buyer commits unlawful actions (re-registering by changing personal details and re-entering a promo code), the Agent may deny the Buyer access to the Website by blocking the newly created profile and require payment of the promo code amount as a surcharge on the Order. The Buyer consents to the Agent applying such sanctions in accordance with the applicable legislation of the Republic of Kazakhstan.

4. Acceptance and Return of Goods

4.1. Under the terms of this Contract, the Buyer has the right:

4.1.1. To refuse the ordered Goods or any part thereof at any time before the Goods are handed over to the Buyer (that is, before actual delivery and payment for the Goods and their delivery).

4.1.2. To refuse the ordered Goods after handover within 24 (twenty-four) hours of receipt and to return or exchange the Goods if defects in quality are discovered, having first notified the Agent of the defects found by telephone or email as specified in Section 11 of this Contract.

4.1.3. Pursuant to the Law of the Republic of Kazakhstan No. 274-IV of 4 May 2010 "On Consumer Protection", Article 30, subparagraph 1, medical devices are non-returnable: contact lenses and solutions are medical devices.

4.2. Refunds are made to the same bank card or by the same method used for payment. The crediting period, subject to the terms of the Agent's and the Buyer's banks, is 3 to 10 business days.

5. Delivery Terms

5.1. The Agent delivers the Goods on the basis of an order placed by the Buyer on the Website.

5.2. Delivery of the Goods is at the Buyer's expense. The delivery cost is determined at the moment the order is placed.

5.3. Title to the ordered Goods, as well as the risk of accidental loss (destruction) or damage to the Goods, passes from the Agent to the Buyer at the moment the Goods are handed over to the Buyer.

5.4. At the moment of delivery, the Buyer must be provided in writing with the information about the Goods required by Article 10 of the Law of the Republic of Kazakhstan "On Consumer Protection" (this information is contained on the labels of the ordered Goods).

6. Procedure, Price and Payment Terms

6.1. All prices on the Website are stated in tenge (KZT). The Buyer pays for the Goods and their delivery in tenge by transferring funds to the Agent's account through electronic payment systems via the online payment service, by cashless payment upon receipt of the Goods at the moment of delivery, or by bank transfer if the Buyer is a legal entity. The Buyer authorises the Agent to debit the Actual cost of the order and the delivery cost without further acceptance.

6.2. The Buyer's obligations to pay for the Goods and their delivery are deemed fulfilled from the moment the funds are credited to the Agent's account or received by the courier delivering the Goods.

6.3. Settlements between the Agent and the store (the supplier of the Goods) are made on the basis of a contract concluded between them and are not governed by this public offer. The delivery cost may be included in the total cost of the Order.

7. Promotions and Special Offers

7.1. All terms of promotions and special offers for Buyers are published on the Website.

7.2. By clicking the "Place order" button when completing the cart, the Buyer agrees to the terms of the promotions published on the Website.

7.3. By providing contact details when placing an order — telephone number and email address — the Buyer consents to receiving informational messages via SMS, push notifications and email.

8. Personal and Confidential Information

8.1. The Buyer's personal and confidential information includes: name, actual delivery address, contact telephone number, email address and payment data.

8.2. The Agent collects and uses the Buyer's data solely to perform this Contract and to improve the operation of the Website and the mobile application. The procedure for processing personal data is set out in the Privacy Policy published on the Website.

9. Liability of the Parties

9.1. The Parties are liable for non-performance or improper performance of obligations under this Contract in accordance with the applicable legislation of the Republic of Kazakhstan.

9.2. The Agent may transfer its rights and obligations relating to the fulfilment of Orders to third parties.

9.3. The pre-trial complaint procedure for dispute resolution is mandatory. The Buyer may send all complaints regarding improper fulfilment of an order to the email address hi@aliv.kz. The complaint must include a specific list of the Agent's breaches, the number and date of the Order, contact details and the signature of the Buyer submitting the complaint. Failure to observe the form or content of the complaint results in refusal to consider it on the merits.

9.4. If the dispute cannot be settled through the complaint procedure, it may be referred by any interested party to a court of general jurisdiction at the Agent's location.

10. Term of the Contract

10.1. This Contract enters into force from the moment an order is placed and remains in effect until the Parties have fully performed their obligations.

11. Agent's Details and Contacts

IE ARBUZ

  • IIN: 870523351206
  • Address: Republic of Kazakhstan, Astana, Turan St. 55/3, office 148
  • Bank: Kaspi Bank JSC
  • BIC: CASPKZKA
  • IBAN: KZ47722S000005814825
  • KBe: 19
  • Telephone: +7 702 223 7 223
  • Email: hi@aliv.kz

If you have any questions, you may contact us by telephone at +7 702 223 7 223 or by email at hi@aliv.kz.